Fibre working but no phone

[#1]

Hi,
I have got an issue with my phone line at the moment there is no dail tone and I am unable to make / receive calls. However the internet is working without a problem.
Any ideas what the problem could be?
Best Regards
Craig.

[#2]

Hi Craig
Sorry to hear you've no dial tone. I've carried out a line test and it's showing there is an issue on your line. I've raised this to our suppliers for further investigation and our faults team will contact you shortly. Once we have more information, we'll update the ticket for you.
Thanks
Alex

[#3]

I have the exact same problem

[#4]

And me!! although I'm not too sure I even have cable. Just an intermittent internet connection and certainly no phone - for a week now!

[#5]

Quote from: aqya56

I have the exact same problem

aqya56,
I've asked for a little further information for you. There is a potential fault, but I just need clarity on a couple of points (see the other thread).

Quote from: Sarah63

And me!! although I'm not too sure I even have cable. Just an intermittent internet connection and certainly no phone - for a week now!

Sarah,
Your fault is with Openreach at the moment. I'll check the account and update the ticket in a moment.

Tony

[#6]

Sarah,
Your phone fault is reported as being fixed. Can you confirm?
I can see your broadband is far from fixed, (it's intermittent and slow) but we'll pick this up once we know your phone is working. I've sent an SMS on your account. If you want to reply to it, update the ticket or reply here and we'll ensure we move on to the next stage of diagnostics/resolution.
Tony

[#7]

I have the exact same problem as Craig4646.

[#8]

Hi dstrider,
I'm hoping that this should be resolved for you on the day of your engineer appointment on Monday.
Keep us posted with updates
Matty

[#9]

My phone is now working the fault was in the cable outside across the road from me.

[#10]

Great to hear dstrider. Thanks for coming back to us and letting us know

[#11]

I have the same problem. Fibre working fine but no dial tone. How can this be fixed?

[#12]

Hi Bmigueis,
Sorry to hear you're experiencing problems with your phone service. I can see that you called our Support team this morning and they've now raised the fault to our suppliers who have advised that the estimated repair time is by midnight on 30/10/14. Let us know if you require any further assistance.