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Fibre/Phone package - Phone line not moved yet...

fuzed
Dabbler
Posts: 23
Registered: ‎03-12-2013

Fibre/Phone package - Phone line not moved yet...

I joined mid november, after quite a few problems I finally got my fibre service enabled and all is well...
I've not had my phone line moved over yet, not that I'm too worried about it but I'm waiting for some cashback from topcash back so i'm guessing because the order hasn't been finalised this won't pay out.
The message i'm getting at the moment is 'Your Home Phone order is currently being processed. We will keep you updated by email and tell you once your service is ready to use', any ideas on how long it takes to transfer?
thanks
2 REPLIES 2
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Fibre/Phone package - Phone line not moved yet...

Hi there,
Sorry to hear that, just asked our provisioning team to chase it up for you - the status should change soon?
fuzed
Dabbler
Posts: 23
Registered: ‎03-12-2013

Re: Fibre/Phone package - Phone line not moved yet...

Thanks Matt.  Got a message saying it would be moved on the 27th Smiley