Fed up with Plusnet Phone charges
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Fed up with Plusnet Phone charges
06-04-2010 4:04 PM
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Add this to the fact that no one will take ownership of fixing the crakling on our phone line, problems with Broadband speeeds and tha appauling attitude of the call centre (a stark contrast to the nice lady that sold us the service in the first place) and we seem to be suffering a pretty lousy service.
Re: Fed up with Plusnet Phone charges
06-04-2010 5:00 PM
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Quote from: hadenough There are many calls timed at exactly 00.01.00 at 23p each which we find strange. orIt seems od that dozens of calls would be exactly 1 minute long and many more end on exactly the minute or the half minute. Can anyone shed any light on this?
From the bottom of the call charge or itemised bill pages:
Calls with a duration of less than 60 seconds are rounded up to one minute
Re: Fed up with Plusnet Phone charges
06-04-2010 5:20 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Fed up with Plusnet Phone charges
06-04-2010 6:03 PM
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Re: Fed up with Plusnet Phone charges
06-04-2010 6:09 PM
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What type of phone do you have?.
The numbers are displayed on your member centre https://portal.plus.net/plustalk/index.php?page=wlr_calls_made
Re: Fed up with Plusnet Phone charges
06-04-2010 6:50 PM
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24/03/2010 0797*****80 11:12:26 00:01:00 no £0.23
24/03/2010 0794*****63 11:11:54 00:01:00 no £0.23
24/03/2010 0794*****63 11:11:17 00:01:00 no £0.23
24/03/2010 0794*****63 11:10:44 00:01:00 no £0.23
24/03/2010 0798*****84 10:58:45 00:01:00 no £0.23
24/03/2010 0798*****84 10:57:44 00:01:00 no £0.23
24/03/2010 0753*****07 10:28:18 00:28:42 no £3.77
23/03/2010 0798*****84 15:49:30 00:01:00 no £0.23
23/03/2010 0797*****36 15:45:03 00:03:42 no £0.57
22/03/2010 0790*****38 14:10:05 00:01:36 no £0.30
The first two calls on the 23rd are genuine, but what is the one at 15:49?
Likewise, the first one on the 24th is genuine, but what are all the others that appear to be in two groups just seconds apart? We do recognise the numbers as ones we call regularly but we are puzzled by the short duration repeated calls. We have a lot of these and they often make up more than half the cost of the bill for any given billing period.
We have a DECT phone (Panasonic) but we do not store anything in the phone's memory. We usually use the phonebook feature on our personal mobile phones. If the DECT phone is responsible, we would have expected to have heard it attempting to dial out but that has not been the case.
Re: Fed up with Plusnet Phone charges
06-04-2010 6:59 PM
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Re: Fed up with Plusnet Phone charges
06-04-2010 9:03 PM
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Re: Fed up with Plusnet Phone charges
07-04-2010 12:38 PM
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Re: Fed up with Plusnet Phone charges
07-04-2010 1:24 PM
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That seems to make sense although she must be doing this quite alot. She has sometimes said that the phone number she is calling must be out of reach or switched off and she tries them again a couple of times after waiting a few minutes and gets through.
I presume this 23p is made up of two charges: the mobile call connection charge and the minimal per minute charge and all of this without a call actually speaking to anyone although technically I suppose you are getting connected to an answering machine. That would also seem explain the exactly one minute timing of the call. I wonder how many people are aware that they are paying two charges for these calls. If my bill is typical, then the service providers must be making a packet from these failed calls.
I'm wondering whether it might be cheaper to go on contract with her mobile rather than using the landline. I'm given to understand that all service providers levy these charges although I'm informed by BT that they only charge for 'calls that are connected'. I had to ask them whether 'calls that are connected' includes answering machines and eventually they conceded that it did. That being the case, I presume that the only way to reduce my bill would be not to make calls to mobiles from the landline?
Therefore, is there any way of barring calls to mobiles from the landline?
Re: Fed up with Plusnet Phone charges
07-04-2010 1:59 PM
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Re: Fed up with Plusnet Phone charges
07-04-2010 3:01 PM
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We're now mostly pretty disciplined when it comes to calling mobiles - we only use a mobile to call a mobile as it comes out of inclusive minutes on the contract.
The trouble with calling mobiles (and landlines with voicemail if it's not an inclusive call) is that you're charged as soon as you connect to voicemail. With mobiles, voicemail tends to kick in when the mobile is switched off, has no signal or the user is on a call (or chooses to reject the call). You never (in my experience) get an engaged or unavailable tone - unless the call is answered by someone you will get voicemail!
These charges happen regardless of provider (it's not just PN - BT, TalkTalk etc. all do the same) as they cannot distinguish between a call connected and answered by the intended recipient or by an answering service.
Re: Fed up with Plusnet Phone charges
07-04-2010 4:05 PM
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Quote from: hadenough I presume this 23p is made up of two charges: the mobile call connection charge and the minimal per minute charge and all of this without a call actually speaking to anyone although technically I suppose you are getting connected to an answering machine. That would also seem explain the exactly one minute timing of the call. I wonder how many people are aware that they are paying two charges for these calls. If my bill is typical, then the service providers must be making a packet from these failed calls.
Mobile calls are 12.5p daytime and 7.5p evenings plus 9.3p set up fee.
Weekend calls will be charged at the daytime or evening rate
That being the case, I presume that the only way to reduce my bill would be not to make calls to mobiles from the landline?
That's right
Therefore, is there any way of barring calls to mobiles from the landline?
Cut her fingers off
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