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Faulty line plus net

Honey7
Newbie
Posts: 4
Registered: ‎25-12-2017

Faulty line plus net

I cannot make calls  to anyone. As. It records. What  u. Are saying and then rings them back

7 REPLIES 7
198kHz
Seasoned Hero
Posts: 5,591
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Faulty line plus net

Welcome to the forum.  Smiley

 

Something is obviously wrong, but from your description it's hard to think what it might be.

The following information may give some clues -

Do you hear a dialling tone before starting a call?

Are you receiving calls?

Do you hear any recorded announcements, and if so what do they say?

Is your telephone line rental paid to Plusnet or another provider?

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Honey7
Newbie
Posts: 4
Registered: ‎25-12-2017

Re: Faulty line plus net

Normal ring  tone. 

Then  1571. Person. Comes on  with. The person u called is on the  phone 

if the. Person answers it  it records what. Your. Saying.  And  then  rings them. Back.  Could you. Plz look into  this as  soon    As possible

cause it  leaves me with no  landline  to get a  dr

 

Honey7
Newbie
Posts: 4
Registered: ‎25-12-2017

Re: Faulty line plus net

It is. Not fixed

Mav
Moderator
Moderator
Posts: 21,532
Thanks: 4,404
Fixes: 501
Registered: ‎06-04-2007

Re: Faulty line plus net

Moderator's note:

I have removed the fix.

Forum Moderator and Customer
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Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,263
Thanks: 9,193
Fixes: 1,478
Registered: ‎21-04-2017

Re: Faulty line plus net

Welcome to the community forums @Honey7

Testing your line isn't finding any issues. Do you experience the same problems with dialling a different number?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Honey7
Newbie
Posts: 4
Registered: ‎25-12-2017

Re: Faulty line plus net

Yes

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,263
Thanks: 9,193
Fixes: 1,478
Registered: ‎21-04-2017

Re: Faulty line plus net

Can you run through the checks here?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team