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Faulty Landline?

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Posts: 1
Registered: ‎25-11-2021

Faulty Landline?

My phone won't accept incoming calls and says 'line is in use' when attempting outgoing calls.  Anyone have any ideas?

Aspiring Legend
Posts: 12,210
Thanks: 3,881
Fixes: 151
Registered: ‎24-02-2012

Re: Faulty Landline?

@Katydee Welcome to the forums. What happens if you unplug the cable from the socket, wait five minutes or so, then plug it back in? Also, check all cables are firmly in sockets.

If that doesn't work, all you can do is report a phone fault - see

Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Faulty Landline?

Hiya @Katydee, thanks for getting in touch. I am sorry for the issues with your service and inconvenience this is causing. I have tested the line and this hasn't detected any faults.


I have created a ticket here with the next steps for you, if you let us know once you have added a reply, we will pick that up for you:

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team