Failure to notify customers of new packages.

[#1]

Hi Support,

I have two accounts with PlusNet.

Having found that my phone bill has been steadily increasing, I decided to check my call plan and discovered that I am still on "Anytime" (£8 pcm). I understand from your website that this product was withdrawn in 2016! Since then I have been regularly overpaying for my calls by a significant amount. Having discovered this, I changed plans to "Unlimited" (£9 pcm) yesterday.

Why did you not act responsibly and notify me that the original plan was withdrawn and draw my attention to the new, cheaper plan? I archive ALL my emails. Having checked them. I cannot find any emails from you to this effect. Please can you explain why your business model does not include responsible support of your customers?

Regards

Gary

[#2]

It was not withdrawn, as you know because you were still using it. Meny people stay on Plusnet legacy plans from choice.

Maybe you also have a responsibilty to check what new producte are available, especially when renewing a contract?

[#3]

Withdrawn to new customers

I notify my customers to updated plans for my service as a responsible businessman.  Pity Plusnet does not do the same.  Its called "Customer Account Review"  Perhaps you have heard of this?

[#4]

Have you checked your Communication Preferences https://www.plus.net/member-centre/account/communication-preferences ( you'll need to login to your account )