No dial tone and no broadband since yesterday. The report states 'FAULT - Dis in exchange'. Am I right thinking nothing will be done until Monday? The report does state '1-3 working days' but this is silly really, particularly if you need the connection over the weekend for work. Not very happy at the moment.
Fixed! Go to the fix.
11-03-2017 6:14 PM - edited 12-03-2017 8:41 AM
I am sorry to hear that you have a fault. It sounds like you've run a line test online and it's automatically raised a fault to Openreach.
The response time we receive by BT is estimated and subject to engineer availability. I've seen faults be looked into over a weekend before so fingers crossed.
I'll be happy to provide you with an update tomorrow though.
It looks like an engineer has fixed this yesterday for you?
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