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FAO Ben Trimble - Outgoing Calls Barred???

Ripperoo
Dabbler
Posts: 23
Registered: ‎05-03-2008

FAO Ben Trimble - Outgoing Calls Barred???

Hi Ben
Back in early 2013 I read THIS THREAD, which mentioned enabling 'Incoming Calls Only' on a Plusnet phone line, but which also included outgoing 0800 and emergency calls.
As such I managed to have this done to my line and the incoming calls only and outgoing freephone calls and emergency services has worked a treat.
However, my needs have now changed, but when I spoke on the phone to one of the support guys to have the outgoing phone calls re-instated, he says this option has never existed since he's been with Plusnet (since 2011).
I've just tried to ring my mobile and all I could hear was the dial tone followed by a long tone once the number was entered, which suggest to me that outgoing calls are still barred.
What do I need to do or speak to in order for my outgoing calls to be re-instated?
TIA
4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 28,418
Thanks: 6,250
Fixes: 1,453
Registered: ‎11-01-2008

Re: FAO Ben Trimble - Outgoing Calls Barred???

Ben has left the company since then, either call up or raise a ticket in the first instance I'd have thought.
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Ripperoo
Dabbler
Posts: 23
Registered: ‎05-03-2008

Re: FAO Ben Trimble - Outgoing Calls Barred???

Thanks for letting me know Dvorak
Joshc
Grafter
Posts: 167
Registered: ‎23-12-2014

Re: FAO Ben Trimble - Outgoing Calls Barred???

Good afternoon,
@Ripperoo
Let me look into this for you , I will be back to you as soon as possible.
Smiley
Joshc
Grafter
Posts: 167
Registered: ‎23-12-2014

Re: FAO Ben Trimble - Outgoing Calls Barred???

Hey,
I have managed to reinstate your line and it should be up and running as we speak Smiley
Just a bit information for you, it is not Plusnet's practice to place restrictions on lines so the option will not be available in the future.
You are currently on our free Evening and weekend call package. I have added a link to explain the call package for you Smiley
https://www.plus.net/home-broadband/tariffs/evenings-and-weekends/
Also I have commented on your ticket raised on your account!
Have a good day.