cancel
Showing results for 
Search instead for 
Did you mean: 

Extremely poor customer service! OFCOM complaint

bigsparks
Hooked
Posts: 7
Thanks: 1
Fixes: 1
Registered: ‎25-07-2020

Extremely poor customer service! OFCOM complaint

Does anyone know why PLUSNET have such poor customer service?
Is there any manager they have been in contact with that actually does what several before them have promised and resolved a problem?!
I've had at least 4 managers promise call backs, promise they will keep the case until it is resolved and get a new line installed but everyone has just ended up lying and I have to contact PLUSNET to see what is happening only to be told someone has made a mistake and the whole order has to start again!!
I truly cannot see how they have a profitable business treating customers like this.