cancel
Showing results for 
Search instead for 
Did you mean: 

Extremely crackly phone line - broadband all ok

u123072
Grafter
Posts: 42
Thanks: 1
Registered: ‎30-05-2011

Extremely crackly phone line - broadband all ok

I have had an extremely noisy phone line for a couple of days now. FTTC broadband is perfect.

I have followed all troubleshooting steps to no avail.

I am unable to initiate a successful line test from the troubleshooter (Oops, something seems to have gone wrong).

Please could someone run a line test to see if there is a problem.

Thanks

2 REPLIES 2
198kHz
Seasoned Hero
Posts: 5,738
Thanks: 2,795
Fixes: 41
Registered: ‎30-07-2008

Re: Extremely crackly phone line - broadband all ok

One of Plusnet's endearing little quirks is for the phone troubleshooter to give that message even though the test has in fact raised a fault report.

You can check here: https://www.plus.net/wizard/?p=search

to see if a ticket has been created.

Otherwise, one of the Plusnet help team will see this thread on Monday.

Murphy was an optimist
Zen SOGEA 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,349
Fixes: 1,603
Registered: ‎21-04-2017

Re: Extremely crackly phone line - broadband all ok

Hi there.

I'm sorry to hear you're experiencing noise on your line.

@198kHz is spot on with his answer, we've automatically reported the fault through to our suppliers on the back of the line test you completed online.

The estimated response time for an engineer to go out is by 05/09/18 23:59:59.

Let us know if you need any further assistance.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet