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Extremely crackly phone line - broadband all ok

u123072
Grafter
Posts: 41
Thanks: 1
Registered: ‎30-05-2011

Extremely crackly phone line - broadband all ok

I have had an extremely noisy phone line for a couple of days now. FTTC broadband is perfect.

I have followed all troubleshooting steps to no avail.

I am unable to initiate a successful line test from the troubleshooter (Oops, something seems to have gone wrong).

Please could someone run a line test to see if there is a problem.

Thanks

2 REPLIES 2
198kHz
Hero
Posts: 4,961
Thanks: 1,716
Fixes: 31
Registered: ‎30-07-2008

Re: Extremely crackly phone line - broadband all ok

One of Plusnet's endearing little quirks is for the phone troubleshooter to give that message even though the test has in fact raised a fault report.

You can check here: https://www.plus.net/wizard/?p=search

to see if a ticket has been created.

Otherwise, one of the Plusnet help team will see this thread on Monday.

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,253
Thanks: 5,923
Fixes: 987
Registered: ‎21-04-2017

Re: Extremely crackly phone line - broadband all ok

Hi there.

I'm sorry to hear you're experiencing noise on your line.

@198kHz is spot on with his answer, we've automatically reported the fault through to our suppliers on the back of the line test you completed online.

The estimated response time for an engineer to go out is by 05/09/18 23:59:59.

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team