Existing customer prices
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Existing customer prices
16-01-2020 6:30 PM
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I usually pay my line rental in advance to save a few pounds and have just been sent an e-mail reminder. Mine runs out in 2 months time.
I am currently paying for unlimited BB too.
So I just looked at BT prices for new cuatomers and I could upgrade to fibre BB and line rental for less than I am paying now.
I was looking to see what Broadsband prices existing customers get but it seems the deals are for new customers.
Is there a link for PN line rental and BB or Fibre BB for existing customers?
Re: Existing customer prices
16-01-2020 7:12 PM
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Best strategy is to chat with CS and haggle. I do it every year and get a good deal.
Re: Existing customer prices
16-01-2020 7:25 PM
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Do you? How far in advance of your contract running out do you call CS?
If you were to change to another provider how much advance notice do they need, 3 weeks?
Re: Existing customer prices
16-01-2020 7:41 PM
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Hi @greengrass Best to call customer options on 0800 013 2632 and you can renew up to 3 months before your contract term ends.
To cancel we'd need 14 days notice which is normally fufilled by a transfer to another provider as that takes a minimum of 10 working days.
I'm sure we'd be able to tempt you with a new deal if you do contact customer options though.
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