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Exdirectory

coppullite2
Newbie
Posts: 3
Thanks: 1
Registered: ‎29-10-2020

Exdirectory

I switched broadband and landline to Plusnet last week. My landline was ex directory with my previous provider but this doesn't appear to be the case now as my number can be seen by others when I call. Can I this get sorted asap please? Is there a cost for this service?  Thanks

5 REPLIES 5
jab1
Aspiring Legend
Posts: 11,201
Thanks: 3,680
Fixes: 136
Registered: ‎24-02-2012

Re: Exdirectory

Welcome to the forums, @coppullite2 . Your number will be ex-directory, as that is the default for new connections to Plusnet. What you are actually asking for is 'Permanent Number Withhold', which you need to request through PN.

Due to the current situation, Help Team responses on the forum are very slow. Your best option would be to call them, but be prepared for a long wait.

John
coppullite2
Newbie
Posts: 3
Thanks: 1
Registered: ‎29-10-2020

Re: Exdirectory

Thanks very much for the advice
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Exdirectory

@coppullite2 Be aware, though, that every so often customers come to the forum after being told on the phone that Plusnet don't offer the facility.

If that happens, post back here and one of the Help Team will arrange it. It's available with or without 1470 override.

Good luck... 🤞🏼

If you want the best seat in the house, move the cat
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BT technician (Retired)
coppullite2
Newbie
Posts: 3
Thanks: 1
Registered: ‎29-10-2020

Re: Exdirectory

I contacted Customer Services this morning and they sorted it out for me. Thanks for your help
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Exdirectory

@coppullite2 Glad to hear it's sorted. Thanks for update.  🙂

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)