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Ex directory question

JohnCT
Grafter
Posts: 59
Registered: ‎02-10-2014

Ex directory question

I am ex directory, or was. I have just changed over to Plusnet and this morning received a call, for me, but the caller was unknown to me. I am puzzled how they obtained my phone number, as I have changed supplier does that mean I am no longer ex-directory? If so can I change it to ex directory? Thanks.
4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 11,417
Thanks: 3,573
Fixes: 273
Registered: ‎30-07-2007

Re: Ex directory question

I believe all PN phone orders , including transfers, are ex-directory unless requested otherwise.
http://community.plus.net/forum/index.php/topic,132334.0.html
http://community.plus.net/forum/index.php/topic,130116.0.html
http://community.plus.net/forum/index.php/topic,126269.0.html

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

AlexD
Rising Star
Posts: 151
Thanks: 7
Fixes: 1
Registered: ‎06-08-2014

Re: Ex directory question

Hi JohnCT
We automatically place our customers on Ex-Directory unless stated otherwise. I've checked the status of your line and you're 100% Ex-Directory according to our records and always have been since joining us.
I hope this helps Smiley
Alex
If this post resolved your issue please click the 'This fixed my problem' button
 Alex D
 Plusnet Help Team
JohnCT
Grafter
Posts: 59
Registered: ‎02-10-2014

Re: Ex directory question

Fine, sorry to make all this trouble. I managed to contact the lady who phoned me, she was very confused, to put it kindly. It seems she phoned directory enquiries for a number (not my name) then dialled or wrote the number down incorrectly. She had no idea who I was, One could not make it up if you tried, by coincidence the person she wished to contact had the same Christian name,
AlexD
Rising Star
Posts: 151
Thanks: 7
Fixes: 1
Registered: ‎06-08-2014

Re: Ex directory question

Hi JohnCT
No trouble at all. Please let me know if there's anything I can do to help Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Alex D
 Plusnet Help Team