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Ex Directory - how to ensure it stays that way???

BRABUS
Grafter
Posts: 660
Registered: ‎12-01-2010

Ex Directory - how to ensure it stays that way???

How do you ensure that when you swap to PN that your number remains ex directory and not listed anywhere if it was previously with BT?
12 REPLIES 12
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Ex Directory - how to ensure it stays that way???

Hi BRABUS,
if you pop a ticket on your account we can make sure it's done. Is this something you need me to do for you or has it been taken care of?
Jojo Smiley
BRABUS
Grafter
Posts: 660
Registered: ‎12-01-2010

Re: Ex Directory - how to ensure it stays that way???

Hi Jojo, I am waiting on a call from Laura today as part of my new order and will ensure that she adds this to my account.  I just wanted to make sure it could be done before I let the order go through.  Mine isn't a case of just avoiding calls, it is to hide my location and to protect my wifes safety - can't go into details due to legal/safety issues Sad
thanks for offering to sort it though.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Ex Directory - how to ensure it stays that way???

Hi BRABUS,
No worries, she should sort that for you . Let me know if there's anything else we can help with.
Jojo Smiley
BRABUS
Grafter
Posts: 660
Registered: ‎12-01-2010

Re: Ex Directory - how to ensure it stays that way???

Jojo is there a way that customers can randomly check that PN has not published a customers phone number.  We had encountered this previously and had to change number and finally moved house - very expensive to do Sad
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Ex Directory - how to ensure it stays that way???

Hi Brabus,
You can ask us to check the order.  We'll be able to see if ex-directory has been requested.
Can you drop me a PM once your order has been placed please?
I can see how sensitive this is for you and want to be absolutely certain nothing goes wrong.
BRABUS
Grafter
Posts: 660
Registered: ‎12-01-2010

Re: Ex Directory - how to ensure it stays that way???

Cheers James I will ertainly be doing that, I can't afford to move again so soon Roll_eyes
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Ex Directory - how to ensure it stays that way???

Thanks Smiley
Let me know and I'll get a member of my team to monitor your order for you.
BRABUS
Grafter
Posts: 660
Registered: ‎12-01-2010

Re: Ex Directory - how to ensure it stays that way???

Morning James, I have dropepd you a PM regarding the situation with my order so far  Cry
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Ex Directory - how to ensure it stays that way???

Replied Smiley
chandu
Rising Star
Posts: 671
Thanks: 18
Fixes: 2
Registered: ‎30-12-2010

Re: Ex Directory - how to ensure it stays that way???

Quote from: Jameseh
Let me know and I'll get a member of my team to monitor your order for you.

Please checkout the Ticket # 49629158.  Your help will be appreciated.  Wink
Regards,
Chandu.
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Ex Directory - how to ensure it stays that way???

Hi Chandu,
I can see that ticket's been replied to for you Smiley
chandu
Rising Star
Posts: 671
Thanks: 18
Fixes: 2
Registered: ‎30-12-2010

Re: Ex Directory - how to ensure it stays that way???

Quote from: Matt
I can see that ticket's been replied to for you Smiley

Thanks.  Checked it.  Everything is fine.  Smiley  The ticket is now closed.
Chandu.