Ex Directory - how to ensure it stays that way???

[#1]

How do you ensure that when you swap to PN that your number remains ex directory and not listed anywhere if it was previously with BT?

[#2]

Hi BRABUS,
if you pop a ticket on your account we can make sure it's done. Is this something you need me to do for you or has it been taken care of?
Jojo

[#3]

Hi Jojo, I am waiting on a call from Laura today as part of my new order and will ensure that she adds this to my account.  I just wanted to make sure it could be done before I let the order go through.  Mine isn't a case of just avoiding calls, it is to hide my location and to protect my wifes safety - can't go into details due to legal/safety issues
thanks for offering to sort it though.

[#4]

Hi BRABUS,
No worries, she should sort that for you . Let me know if there's anything else we can help with.
Jojo

[#5]

Jojo is there a way that customers can randomly check that PN has not published a customers phone number.  We had encountered this previously and had to change number and finally moved house - very expensive to do

[#6]

Hi Brabus,
You can ask us to check the order.  We'll be able to see if ex-directory has been requested.
Can you drop me a PM once your order has been placed please?
I can see how sensitive this is for you and want to be absolutely certain nothing goes wrong.

[#7]

Cheers James I will ertainly be doing that, I can't afford to move again so soon

[#8]

Thanks
Let me know and I'll get a member of my team to monitor your order for you.

[#9]

Morning James, I have dropepd you a PM regarding the situation with my order so far 

[#10]

Replied

[#11]

Quote from: Jameseh

Let me know and I'll get a member of my team to monitor your order for you.

Please checkout the Ticket # 49629158.  Your help will be appreciated. 
Regards,
Chandu.

[#12]

Hi Chandu,
I can see that ticket's been replied to for you

[#13]

Quote from: Matt

I can see that ticket's been replied to for you

Thanks.  Checked it.  Everything is fine.    The ticket is now closed.
Chandu.