Ex-Directory and blocking outgoing CLI
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Re: Ex-Directory and blocking outgoing CLI
22-06-2011 11:17 AM
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Quote have been told, on questioning this very thing, that old telephone numbers are used for new customers ( recycling!) and my particular number was not blocked!!! I mentioned it might be a good thing to mention this to new customers, as the number of cold calls in the first week go into double figures!!!. I have now disconnected my phone until the TPS kicks in - I'll continue to use my lovely mobile thank you! I was advised to register on the Telephone Preference Service (TPS) on the web, which is free- but can take 30 days to be any use. But no mention of the fact that you can CHOOSE to go ex directory once you are a customer, so why has Jojo from PN mentioned that you can?
Hi Lulubelle54,
It is true that old phone numbers are reused (some exchanges don't have "new" phone numbers) however, they are generally "dormant" for 6 months before being used again. So the chances of someone getting flooded with calls when they sign up are relatively slim, but obviously we would give you advice of what you can do if you have those kind of problems.
We currently, as per clause 1.4 of our phone service terms and conditions will place orders, by default, with entries into the telephone directory. I fully appreciate that there is currently no option to request to be made ex-directory, which is something I am currently looking into as I fully understand that in the current age of information security where privacy concerns are rife, a large number of people do not wish to be entered into the telephone book or online directories.
Re: Ex-Directory and blocking outgoing CLI
22-06-2011 2:32 PM
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Quote from: ashnewbie Can I have my outgoing number withheld? If so, please action.
Thanks
I've done that for you now and sent you a confirmation email.
Jojo
Re: Ex-Directory and blocking outgoing CLI
23-06-2011 8:05 AM
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So how can JoJo say it is an option?
Re: Ex-Directory and blocking outgoing CLI
23-06-2011 8:16 AM
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unfortunately I trust JoJo more than tech support
or should I say we are fortunate to have the loverly JoJo
Re: Ex-Directory and blocking outgoing CLI
23-06-2011 8:18 AM
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Re: Ex-Directory and blocking outgoing CLI
23-06-2011 8:27 AM
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Re: Ex-Directory and blocking outgoing CLI
23-06-2011 8:31 AM
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I suspect that the confusion will have arisen as this isn't a feature that we formally offer, but that doesn't mean that it can't be done.
Re: Ex-Directory and blocking outgoing CLI
23-06-2011 2:05 PM
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Hi mjh17215,
As James said it's not one of our call features, so not all call center agents will know of its availability and most will not have access to the provisioning interface that it's ordered through. I'll place that for you and send you a confirmation email when I've placed it.
Jojo
pierre_pierre & purleigh, thank you for your ever appreciated love x
Re: Ex-Directory and blocking outgoing CLI
23-06-2011 2:29 PM
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Re: Ex-Directory and blocking outgoing CLI
23-06-2011 3:27 PM
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I can see why you have so many fans
Re: Ex-Directory and blocking outgoing CLI
23-06-2011 4:27 PM
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Re: Ex-Directory and blocking outgoing CLI
23-06-2011 7:01 PM
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but then again .... maybe I'm not !
Re: Ex-Directory and blocking outgoing CLI
29-06-2011 1:48 PM
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Quote from: Joanne Hi faulknerm88,
You weren't ex directory but I've placed an order to have it so. I've sent you a ticket confirming this.
Jojo
Hi JoJo,
A few days my new phone with PlusNet, already getting silent calls.
From same number.
Can you please make me Ex Directory and CLI number with-held, as I originally asked for, when I signed up.
Thanks
Re: Ex-Directory and blocking outgoing CLI
29-06-2011 2:32 PM
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The number was set for no directory entry, but I've placed an order to withold the CLI for you (you'll be able to circumvent this if you wish to by dialling 1470 before you dial the number you want to call).
Hope that helps,
Re: Ex-Directory and blocking outgoing CLI
01-07-2011 1:03 AM
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How does one check the number is actually ex-directory, without ringing directory enquiries ?
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