cancel
Showing results for 
Search instead for 
Did you mean: 

Estimated time to migrate a line from BT to Plusnet

DougMa
Grafter
Posts: 115
Thanks: 3
Registered: ‎09-09-2011

Estimated time to migrate a line from BT to Plusnet

My BT Line Rental Saver ends on September 22 and instead of renewing I plan to migrate to PlusNet's equivalent.  I'd like to time my order to minimise any dual payment; what's the typical turnaround time from ordering to the line switching?
Thanks!
3 REPLIES 3
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Estimated time to migrate a line from BT to Plusnet

Hi there,
The lead time for a line transfer (WLT - Working Line Takeover) is two weeks.
We're not able to do this any faster due to Ofcom General Condition 24.
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Estimated time to migrate a line from BT to Plusnet

...and if you want to read it http://stakeholders.ofcom.org.uk/binaries/telecoms/policy/narrowband/statement.pdf
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
DougMa
Grafter
Posts: 115
Thanks: 3
Registered: ‎09-09-2011

Re: Estimated time to migrate a line from BT to Plusnet

Thanks guys, I'll place my order on September 7  Smiley