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Error message - cannot make changes to account but no order has been placed

FIXED
edmccauley
Newbie
Posts: 4
Thanks: 1
Registered: ‎03-12-2009

Error message - cannot make changes to account but no order has been placed

I've started getting nuisance automated phone calls on a regular basis. This was a problem last year, so I added Plusnet Call Protect and it seemed to solve the problem.

My account is now showing an error message:

An error has occurred - You cannot make any changes to your account while there is a phone order in progress.

And Plusnet Call Protect is shown as 'awaiting activation'. 

I've not made any changes to my account in the past few months.

Is there anything I can do, or is there a problem with Call Protect at the moment?

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,263
Thanks: 9,193
Fixes: 1,478
Registered: ‎21-04-2017

Re: Error message - cannot make changes to account but no order has been placed

Fix

Thanks for your post @edmccauley and welcome to our Community Forums.

I've manually placed an order to activate Call Protect which should go through within an hour to resolve this.

Let me know if there further issues or anything else you'd need help with afterwards.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
edmccauley
Newbie
Posts: 4
Thanks: 1
Registered: ‎03-12-2009

Re: Error message - cannot make changes to account but no order has been placed

Many thanks @Gandalf, that's cleared the error message and Call Protect is showing on my account again.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,263
Thanks: 9,193
Fixes: 1,478
Registered: ‎21-04-2017

Re: Error message - cannot make changes to account but no order has been placed

Cool. No problem @edmccauley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team