Error message - cannot make changes to account but no order has been placed
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Error message - cannot make changes to account but...
19-07-2021 9:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've started getting nuisance automated phone calls on a regular basis. This was a problem last year, so I added Plusnet Call Protect and it seemed to solve the problem.
My account is now showing an error message:
An error has occurred - You cannot make any changes to your account while there is a phone order in progress.
And Plusnet Call Protect is shown as 'awaiting activation'.
I've not made any changes to my account in the past few months.
Is there anything I can do, or is there a problem with Call Protect at the moment?
Fixed! Go to the fix.
19-07-2021 6:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @edmccauley and welcome to our Community Forums.
I've manually placed an order to activate Call Protect which should go through within an hour to resolve this.
Let me know if there further issues or anything else you'd need help with afterwards.
Re: Error message - cannot make changes to account but no order has been placed
20-07-2021 4:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Many thanks @Gandalf, that's cleared the error message and Call Protect is showing on my account again.
Re: Error message - cannot make changes to account but no order has been placed
20-07-2021 5:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cool. No problem @edmccauley
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Error message - cannot make changes to account but...