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Error message - can’t make changes to service

Posts: 1
Registered: ‎28-11-2021

Error message - can’t make changes to service

On Friday 26/11 I ordered “call divert” on my dashboard. I received 2 emails to say you had removed “voicemail”. There’s an error message on my account stating “There's currently an issue with your account, meaning you can't make any changes to your services.” I called Customer Services yesterday and they claimed to have set up call divert for me but I still have the error message, but now I don’t have voicemail or call divert. Any chance anyone can fix this for me.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Error message - can’t make changes to service

Hey @monger14,

I'm sorry to hear that you've been experiencing issues with the phone features. When they're added onto the account, it can take up to 24 working hours to take affect, so this may have explained why it was acting this way yesterday. I've had a look over the account and I can see that it should now be up and running, is that the case on your end of things?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team