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Engineer didn't turn up

katienorrell95
Browser
Posts: 1
Registered: ‎24-08-2017

Engineer didn't turn up

An engineer was supposed to come and fit my phone line yesterday PM. I stayed in all day waiting to find nobody turn up. I called plusnet customer service 6 times, was on hold for 10 mins each time and couldn't get through. My internet will not be active till I get this phone line fitted, but I can't get through to customer service.
1 REPLY 1
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Engineer didn't turn up

Apologies that you were expecting an engineer yesterday. Checking the orders, they are both due today so hopefully you'll be online shorty.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.