Do I need to pay for Plusnet Voicemail if I have a stand-alone answering m/c?
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Do I need to pay for Plusnet Voicemail if I have a stand-alone answering m/c?
17-09-2015 12:02 PM
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Re: Do I need to pay for Plusnet Voicemail if I have a stand-alone answering m/c?
17-09-2015 12:04 PM
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I would check the phone again.
Re: Do I need to pay for Plusnet Voicemail if I have a stand-alone answering m/c?
17-09-2015 12:10 PM
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Re: Do I need to pay for Plusnet Voicemail if I have a stand-alone answering m/c?
17-09-2015 12:24 PM
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Re: Do I need to pay for Plusnet Voicemail if I have a stand-alone answering m/c?
17-09-2015 1:34 PM
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In regards to the actual problem you're experiencing, I don't believe it should rely on the voicemail service we can provide as that would defeat the point of it being built in to the phone handset.
Re: Do I need to pay for Plusnet Voicemail if I have a stand-alone answering m/c?
17-09-2015 3:48 PM
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http://telephonesuk.co.uk/answermach.htm
Might help with setting an OGM aswell as enabling the answering & recording function...

Re: Do I need to pay for Plusnet Voicemail if I have a stand-alone answering m/c?
17-09-2015 4:27 PM
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Thank you so much for looking into this for me. I shall indeed be grateful if you will investigate and rectify why the feature is missing from the line.
However, as a further complication I have received an email from PN support saying "thank you for your order to disconnect the Voicemail feature. This will take a few days to implement and we will let you know when it's been done".
I have replied saying that I don't want it disconnecting, but it didn't appear to be working anyway and I hadn't made a fuss because I thought it was chargeable which annoyed my wife in particular. She then mentioned the answerphone built into our BT phone, but as you and Hairy McBiker have pointed out the two are entirely separate.
I am quite happy to have PN's basic voicemail if you can get this going.
Thanks for your interest and help.
To TWOCVBLOKE
Always wanted one of those cars! Thanks for your help with the online manuals, but I already have the paper booklet and have tried to programme the OGM feature so that callers can leave a message, but it won't hold that setting, so assume device is faulty. Anyway from the above you'll see that I'm happy with PN's basic version.
Re: Do I need to pay for Plusnet Voicemail if I have a stand-alone answering m/c?
17-09-2015 4:28 PM
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Sorry, forgot to acknowledge you further post. However Harry B (PlusNet staff) is on the case as you will see from his posting.
Re: Do I need to pay for Plusnet Voicemail if I have a stand-alone answering m/c?
17-09-2015 4:36 PM
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Quote from: Scooterman999 To TWOCVBLOKE
Always wanted one of those cars! Thanks for your help with the online manuals, but I already have the paper booklet and have tried to programme the OGM feature so that callers can leave a message, but it won't hold that setting, so assume device is faulty. Anyway from the above you'll see that I'm happy with PN's basic version.
Plenty 2CVs on ebay (though getting more expensive year on year, they're classic cars now!!)...

As for the phone, could be a battery inside that's failed, it's usually the downfall of such devices, replaceable though if you're hand with a soldering iron...

That said I'm not a fan of answering machines (be they a free operator-provided one or one kept in the home) these days, nobody leaves a message, and if they hang on the line long enough, Mr. Dialtone or Mrs. Number Unobtainable Tone leaves a message instead, makes a TAM somewhat pointless...

Re: Do I need to pay for Plusnet Voicemail if I have a stand-alone answering m/c?
17-09-2015 4:57 PM
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Earlier today I opted to update the account rather than the line as I assumed you wanted to use the built in answer machine on your phone (Providing you could get it working at some point). If 1571 is active on the line, it's likely it would intercept the call prior to the built in system, so the built in system won't actually work if the 1571 system is also active.
Re: Do I need to pay for Plusnet Voicemail if I have a stand-alone answering m/c?
17-09-2015 5:05 PM
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No, I was only trying to get the built-into-the phone facility working as my wife suddenly remembered that it was there. We knew we weren't having any service from PN and we didn't pursue that as we objected to paying for it(!). Now understand basic version is free........hooray. The whole thing started when friends queried why we no longed had a 1571 service.
Anyway, once the service has been removed I will, as you suggest, re-instate via the Control Panel.
Many thanks indeed for your help - much appreciated.
Re: Do I need to pay for Plusnet Voicemail if I have a stand-alone answering m/c?
17-09-2015 5:25 PM
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Re: Do I need to pay for Plusnet Voicemail if I have a stand-alone answering m/c?
21-09-2015 4:58 PM
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It appears that there is still no 1571 service on our line. 48 hours have elapsed since we last corresponded. Can you chase it up for us please.
Many thanks.
Re: Do I need to pay for Plusnet Voicemail if I have a stand-alone answering m/c?
21-09-2015 5:07 PM
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If you now log in to your account, you should be able to request for the call feature to be added through the home phone control panel Here. Once requested to be added, it can take up to 1 working day to active on the line.
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