cancel
Showing results for 
Search instead for 
Did you mean: 

Do I lose my promotional discount if I upgrade?

Hooked
Posts: 9
Registered: ‎24-11-2007

Do I lose my promotional discount if I upgrade?

Hi, I want to add evening and weekend calls to my line only plan but when I try to add it on the Plusnet website the total price shoots up by 11.98 instead of the 5.00 cost of the plan. It looks like I lose my promotional broadband discount if I upgrade. Is this correct or is the discount reapplied after I upgrade?

Thanks,

Rob.

1 REPLY 1
Plusnet Staff
Plusnet Staff
Posts: 2,227
Thanks: 399
Fixes: 122
Registered: ‎22-08-2015

Re: Do I lose my promotional discount if I upgrade?

Hi Rob,

You won’t lose any discounts by changing your call plan, as long as you keep your broadband package the same. 

Let us know if there are any issues once you’ve put it through and we can fix it. 

(Incidentally while changing your broadband package will drop the existing discounts off, new discounts may be applied depending on what’s agreed)

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button