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Do Bank Holidays qualify for free calls on Talk Evenings & Weekends package?

lyndonp
Grafter
Posts: 102
Thanks: 1
Registered: ‎15-06-2007

Do Bank Holidays qualify for free calls on Talk Evenings & Weekends package?

I always thought that calls made at any time of day on a Bank Holiday qualified for free calls (similar to a weekend), but after checking my recent calls I noticed that calls made on Christmas Day (Sunday) were free, but calls made on Boxing Day (Monday) and the Bank Holiday Tuesday incurred charges.
Is this correct?
2 REPLIES 2
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Do Bank Holidays qualify for free calls on Talk Evenings & Weekends package?

No they don't and the charges are correct
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Do Bank Holidays qualify for free calls on Talk Evenings & Weekends package?

Our telephone call processing system works on defined tariffs which have pre-set times through the week, e.g. 0700 - 1900 Monday - Friday or 0000 Saturday - 0000 Monday. There is no facility to specify anything outside of a normal week such as bank holidays I'm afraid.