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Did I pay up the Home phone contract too?

techguy
Grafter
Posts: 2,540
Registered: 12-09-2008

Did I pay up the Home phone contract too?

Hi
I note a DD has not been taken for this month and the last transaction showing was the final fee I paid to release the broadband, has it also paid off the Home phone portion or have things just been put back a month?
Cheers
8 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Did I pay up the Home phone contract too?

Hi Mitch,
It looks like it's the early exit fee for your broadband that you've paid.
Have you managed to move your Home Phone service to a different supplier now?
techguy
Grafter
Posts: 2,540
Registered: 12-09-2008

Re: Did I pay up the Home phone contract too?

No James, was thinking I'd still be serving the min term.
Should I be looking?
techguy
Grafter
Posts: 2,540
Registered: 12-09-2008

Re: Did I pay up the Home phone contract too?

I can move it if I must but wanted to leave as is for now.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Did I pay up the Home phone contract too?

That's absolutely fine, Mitch.
You won't be charged a cancellation fee on your home phone service unless you cancel it (or move to a different supplier).
techguy
Grafter
Posts: 2,540
Registered: 12-09-2008

Re: Did I pay up the Home phone contract too?

Was querying the lack of sub payment this month thats all, should it go back to normal in March?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Did I pay up the Home phone contract too?

I would expect so.
Let me know if you have any problems and I'll do whatever I can to sort it out (or get Mand to Grin)
Highlighted
techguy
Grafter
Posts: 2,540
Registered: 12-09-2008

Re: Did I pay up the Home phone contract too?

Much appreciated James/Mand
techguy
Grafter
Posts: 2,540
Registered: 12-09-2008

Re: Did I pay up the Home phone contract too?

Sorry to raise again but can this be looked into please as I'll be somewhat annoyed if there has been a billing issue and you then take a large amount out of my bill account.
Since the conversion to a genric account the bill pending/paid indication appears to have gone so cant really tell what is occurring, I also understand there is a current issue with direct debits, could this be related?