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Dial tone missing, BT AWOL!

kmilburn
Grafter
Posts: 911
Thanks: 5
Registered: ‎30-07-2007

Dial tone missing, BT AWOL!

Could some kind member of the Plusnet team check on the status of my fault please  (#70401050).
We're now six days into a missing dialtone and apparently no closer to it reappearing  (as of 09:00) despite being told it would be fixed by 2013-06-07 @ 00:00 then by an engineer yesterday.
4 REPLIES 4
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Dial tone missing, BT AWOL!

The fault's showing that an issue at the exchange with the jumpering was fixed this morning at around 9 - I'm guessing whether or not that's the case the fault is still apparent? Sorry if so, we'll need to pass it back if it is still going on.
kmilburn
Grafter
Posts: 911
Thanks: 5
Registered: ‎30-07-2007

Re: Dial tone missing, BT AWOL!

After checking when I got home, all now appears to be working with my cordless phone.  Smiley
The only snag I found is that my corded test phone no longer works!  Angry
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Dial tone missing, BT AWOL!

assuming you are using a filtered faceplate try connecting the phone via a filter
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Dial tone missing, BT AWOL!

Glad it's working, that's great news - I'll get the fault closed off, thanks for letting us know.
Hope you manage to get the corded phone working again though.