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Dial Tone but cannot make outbound calls

staley84
Grafter
Posts: 43
Thanks: 4
Registered: ‎30-07-2007

Dial Tone but cannot make outbound calls

Hi,
I am a plusnet phone and broadband customer. I have just moved house and transferred my service to the new address but i have a problem.
The Telephone will receive incoming calls no problem but will NOT make outbound calls.
I get a dial tone and can type the number but it just doesn't connect. I just get a DRRRRRR! noise.
I have isolated the internal wiring and tried two different handsets but the problem persists.
I have reported this to plusnet and they have run a test and said the line is fine.
It sounds like a call barring has been left on from the previous owner but i don't know. The previous owners had sky telephone/broadband. Not sure if that is related.
Plusnet said I need an engineer visit (Booked for next Tuesday) but it seems a bit overkill to me.
Any ideas?
Thanks.