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Determining cost of a call
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Determining cost of a call
07-08-2014 12:47 PM
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In order to find out the cost of a premium-rate call it is necessary to first find the charge band, then look up the relavant rate. Both these steps take time as the appropriate information is not easy to find. Would it be possible for Plusnet to have a simple lookup on the web site where a number is entered and the relevant rate displayed?
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Re: Determining cost of a call
07-08-2014 6:22 PM
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Sorry, not as comprehensive as I first thought!

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Re: Determining cost of a call
08-08-2014 11:16 AM
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Morning Glyn,
Good Question. At present it's quiet difficult to try and determine the cost of a premium rate number.
Please leave this with us and I'll find out to see if there is an easier way to obtain the information.
Thanks
Good Question. At present it's quiet difficult to try and determine the cost of a premium rate number.
Please leave this with us and I'll find out to see if there is an easier way to obtain the information.
Thanks

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Re: Determining cost of a call
08-08-2014 12:36 PM
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Hi Glyn,
Thanks for your patience.
I have spoken with our back end team who have given me some information regarding your querey. At present, we do not have a premium rate search feature on the website due to the fact it would be extremley difficult to maintain and update. Premium rate numbers determine there own pricing and can often change, not to mention new numbers being generated.
To determine the cost of the call, I would suggest possibly checking with the provider of the number (via the website maybe) or possibly putting the number in a search engine. Alternatively, you can find the number by finding the charge band and then then the relevant rate however I appreciate this can take some time.
I hope this helps.
Thanks for your patience.
I have spoken with our back end team who have given me some information regarding your querey. At present, we do not have a premium rate search feature on the website due to the fact it would be extremley difficult to maintain and update. Premium rate numbers determine there own pricing and can often change, not to mention new numbers being generated.
To determine the cost of the call, I would suggest possibly checking with the provider of the number (via the website maybe) or possibly putting the number in a search engine. Alternatively, you can find the number by finding the charge band and then then the relevant rate however I appreciate this can take some time.
I hope this helps.
Message 4 of 4
(486 Views)
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