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Details to use for transfer of Plusnet landline number to VOIP provider

FIXED
c128
Newbie
Posts: 4
Thanks: 2
Registered: ‎28-02-2021

Details to use for transfer of Plusnet landline number to VOIP provider

Hi,

I'm transferring my landline number to a VOIP provider soon.

However - the new provider charges for this, and if the exact details are wrong I get charged again for re-application should it fail.

So, there are few things I'm not 100% clear on that they're asking for - they seem really obvious, but just want to check Smiley :

1) The current service provider's name and address

Now, I'm assuming this is Plusnet and not BT (being BT actually provides my Plusnet line)?  If it's Plusnet, what's the most appropriate address to use i.e. is there a specific "porting numbers department" address, or just a general Plusnet address?

2) Installation/Site address

This seems obvious too, but the VOIP provider's docs are at pains to check this is exactly as stored on the service provider's line registration system.  Am I fine to use my address as it's listed on my online Plusnet bill?

Thanks in advance.

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,596
Thanks: 6,101
Fixes: 1,017
Registered: ‎21-04-2017

Re: Details to use for transfer of Plusnet landline number to VOIP provider

Fix
@c128 wrote:

1) The current service provider's name and address

Now, I'm assuming this is Plusnet and not BT (being BT actually provides my Plusnet line)?  If it's Plusnet, what's the most appropriate address to use i.e. is there a specific "porting numbers department" address, or just a general Plusnet address?

The line would be registered with us even though it's supplied by BT. If you need an address the only relevant address I can think of is: Plusnet Plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU

2) Installation/Site address

This seems obvious too, but the VOIP provider's docs are at pains to check this is exactly as stored on the service provider's line registration system.  Am I fine to use my address as it's listed on my online Plusnet bill?

The address shown on your bill matches the address on Openreach's systems perfectly.

Sorry to see you go though, is there anything we can do to keep you? If you do port your number away this will automatically cease your physical phone line and broadband, closing your account down with us.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
c128
Newbie
Posts: 4
Thanks: 2
Registered: ‎28-02-2021

Re: Details to use for transfer of Plusnet landline number to VOIP provider

Excellent - thanks for that @Gandalf .

I may return to Plusnet in the future, I've no complaints on the Plusnet service, but as my fixed price contract is shortly coming to an end, I thought I'd try something else out for a bit.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,596
Thanks: 6,101
Fixes: 1,017
Registered: ‎21-04-2017

Re: Details to use for transfer of Plusnet landline number to VOIP provider

Cool. No problem, there's nothing wrong with change although make sure you return in the future! Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team