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Delays

ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Delays

Hi
Having ordered home phone with plus net i have experienced delays scince switchover day 04/06, OK I did order the old Anytime package (240 free mins/ month) and it has to be added manually, but over a week without caller ID is driving me (and my wife is giving me an ear bashing and saying move back to BT)
Can anybody help me at all?
Ian
6 REPLIES
paulby
Grafter
Posts: 1,619
Registered: ‎26-07-2007

Re: Delays

Silly question.  You have added Caller Display to your account on this page?
If you have, then I'd give Customer Service a phone on 0114 296 5198 and chase it up.  You could also try PMing Mand but she may still be off ill!
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: Delays

Thanks Paul
I get "Home Phone is not yet available You will be able to access it once your Home Phone product has been activated - we will email you as soon as this happens."
when I click on your link;  Mand was working from home yesterday. So if she was ill she might have a small backlog on her TODO list
Ian
Community Gaffer
Community Gaffer
Posts: 17,675
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Delays

Mand's in the office this afternoon so I'll give her a friendly nudge :mand: to update you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Delays

While you are giving that nice yound lady a cuddle, ask her about the home phone confirmations, mine not updated since 3 June Grin Wink Smiley
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Delays

Can I have a cuddle with that nice young lady too please? My unconfirmed call data is not updating Cry. Don't know if she could take a look Kiss
Edit: PS. Mr. Parr, I like your rounders bat Grin
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: Delays

Sorted out, caller ID ordered, 16:20
With a little gentle nudging
Thanks Mand
Ian