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Debt advisory computer cold calling

sandwithbells
Dabbler
Posts: 20
Registered: ‎24-06-2008

Debt advisory computer cold calling

Hi All,
We are getting plagued by computer cold calling to give debt advice, we have been in TPS for several years and real marketing calls have completly dried up but these computer calls are becoming a real pain. No details given and withheld numbers so apparently impossible to know who it really is.
I know that you can stop witheld numbers but the work exchange does that so I don't want to. Does anyone have any other ideas?
Thanks
Alistair
7 REPLIES
Moderator
Moderator
Posts: 19,038
Thanks: 2,088
Fixes: 311
Registered: ‎11-01-2008

Re: Debt advisory computer cold calling

I ask them which company they are calling from when they have told me I tell them I'm on the TPS don't call me again and I'll report them to Ofcom.
Has worked for me.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: Debt advisory computer cold calling

Hi there,
What adiewoo suggests is the best option initially.
If that doesn't work there are two options:
1) block all anonymous/withheld numbers (which you've said is not preferable)
2) Choose to refuse - this is not something we offer as standard, but can be added manually. It allows you to block individual callers at exchange level even if the number is withheld. It costs £6 a quarter though.
sandwithbells
Dabbler
Posts: 20
Registered: ‎24-06-2008

Re: Debt advisory computer cold calling

Thanks for the replies, for no apparent reason it has all gone quiet again now so I'll just cross my fingers that OFCOM has been having words.
CHeers
Alistair
Moderator
Moderator
Posts: 19,038
Thanks: 2,088
Fixes: 311
Registered: ‎11-01-2008

Re: Debt advisory computer cold calling

Glad to hear it's gone quiet Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

glloyd
Rising Star
Posts: 1,667
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Debt advisory computer cold calling

I saw a gadget being sold on QVC the other night that sits between the phone and socket and asks the caller to identify themselves the first time they call. Once they are accepted call sgo straight through as normal. If a call is refused the phone never rings. Quite how it identifies foreign calls I don't know but they claimed it did.
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: Debt advisory computer cold calling

glloyd
Rising Star
Posts: 1,667
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Debt advisory computer cold calling

Yes that's the one. Does not work as they claimed on the TV by the look of it for international calls.