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Dead phone line

MorningGory
Newbie
Posts: 3
Thanks: 1
Registered: ‎06-06-2021

Dead phone line

Hi

My home phone line has been dead for a couple of days.

No dial tone, nothing.

Have tried using the test socket - still no line.

Tried with a corded phone - same result.

Phoned in using my mobile phone - it rings (on the mobile phone) then voicemail cuts in.No ringing in the house.

Tried the phone troubleshooter twice - test showed result was inconclusive.

Tried your phone helpline. Got through then wanted me to press number buttons. As I am using a mobile phone there were no numbers on the screen I could press.

My fibre optic broadband is working fine.

A restoration of my phone line would be appreciated.

4 REPLIES 4
Townman
Superuser
Superuser
Posts: 19,692
Thanks: 8,032
Fixes: 94
Registered: ‎22-08-2007

Re: Dead phone line


@MorningGory wrote:

As I am using a mobile phone there were no numbers on the screen I could press.


What mobile phone are you using?

Does it not have a button to allow access to the key pad during a phone call, as in this on an iPhone?

IMG_3574_LI.jpg

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MorningGory
Newbie
Posts: 3
Thanks: 1
Registered: ‎06-06-2021

Re: Dead phone line

Thx for that.

Not used that function before .

I'll give them a bell tomorrow.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Dead phone line

Good morning @MorningGory

 

Welcome to our Community Forum, and I'm sorry to hear about the issues you're having. I've run some tests on my end and can see a potential issue with the network. This issue has been raised with Openreach and we're expecting a response shortly. I've raised an open Ticket with our Technical Support Team to monitor, and they'll be in further contact over the next few days.

 

You can also view / add comments to the Technical Support Ticker here

 

You may need to be logged into your online Member Centre for that link to work.

 

 

 Adam
 Plusnet Help Team - Leeds
MorningGory
Newbie
Posts: 3
Thanks: 1
Registered: ‎06-06-2021

Re: Dead phone line

Hi

thanks to everyone

Phone line sorted out promptly Monday afternoon

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