Dead phone line

[#1]

Hi

My home phone line has been dead for a couple of days.

No dial tone, nothing.

Have tried using the test socket - still no line.

Tried with a corded phone - same result.

Phoned in using my mobile phone - it rings (on the mobile phone) then voicemail cuts in.No ringing in the house.

Tried the phone troubleshooter twice - test showed result was inconclusive.

Tried your phone helpline. Got through then wanted me to press number buttons. As I am using a mobile phone there were no numbers on the screen I could press.

My fibre optic broadband is working fine.

A restoration of my phone line would be appreciated.

[#2]

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@MorningGory wrote:

As I am using a mobile phone there were no numbers on the screen I could press.

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What mobile phone are you using?

Does it not have a button to allow access to the key pad during a phone call, as in this on an iPhone?

[#3]

Thx for that.

Not used that function before .

I'll give them a bell tomorrow.

[#4]

Good morning @MorningGory

Welcome to our Community Forum, and I'm sorry to hear about the issues you're having. I've run some tests on my end and can see a potential issue with the network. This issue has been raised with Openreach and we're expecting a response shortly. I've raised an open Ticket with our Technical Support Team to monitor, and they'll be in further contact over the next few days.

You can also view / add comments to the Technical Support Ticker here

You may need to be logged into your online Member Centre for that link to work.

[#5]

Hi

thanks to everyone

Phone line sorted out promptly Monday afternoon

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