Phone line has been dead since Tuesday, with no broadband either. I filed a fault report, however when I log in on the web from work I see the message:
"Our Support Team have replied to your question"
However when I click on "your question" to have look at their reply, instead I see:
26 May 2015 104770797 Awaiting support team answer
The question (i.e. the line fault report) just concludes with:
Fault location: OK
Diagnosis code: T071
Description: Line Test OK All Sockets Unplugged and Dial Tone OK
But I still have no dial tone at my end. I tried two phones, one corded. I plugged them directly into the master socket and test socket. I've also swapped out micro filters. I've even tried a second ADSL2+ router
I also tried calling my own phone number from a mobile. According to the sounds I'm hearing over the mobile it seems to be connecting to a phone somewhere else on the network. It rings several times before finally disconnecting. But my own land line phone at home makes no sound and there is still no dial tone. Someone seems to have re-routed my phone number to someone else's phone.
So what now? I seem to be stuck in limbo, according to the policy laid out here:
http://www.plus.net/support/service/policies/home_phone_faults.shtmlIn summary, the member centre website says the Support Team have answered, but when I check the answer it says that the automated line test came out fine. So PlusNet would not have reason to pass the fault report on to BT. My phone number connects to an empty phone at some unknown location in the cloud. I still have no broadband, no phone, and no escalation of the fault report to get a BT engineer to have a look at where my phone service has been rerouted to.
At least the usage stats don't seem to indicate that someone else is benefiting from the service I'm being billed for.
No one from the Support Team seems to have tried to call me on my mobile as yet. Should I try to call them instead to get the fault report escalated? Wait times are like an hour.
