Dead line since Saturday
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Dead line since Saturday
03-11-2014 2:50 PM
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Could someone please assist? My ticket number is: 93943635.
Thanks.
Re: Dead line since Saturday
03-11-2014 4:18 PM
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Sorry about the delay in getting back to you. I've ran a line test and it's come back inconclusive. Are you able to disconnect all equipment at your socket and let us know so that we can run another test please?
Thank you.
Re: Dead line since Saturday
03-11-2014 4:20 PM
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I will be able to do this when I get home. Is it just the master socket I need to disconnect the equipment from or all sockets? To clarify, everything was working fine on Saturday afternoon and then it just stopped. When you ring my number, it goes straight through to the messaging service and when you lift the receiver there is just silence.
Re: Dead line since Saturday
03-11-2014 4:27 PM
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Re: Dead line since Saturday
03-11-2014 4:40 PM
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The only issue is, I don't own a corded phone and it appears that's the only way I can test this?
Re: Dead line since Saturday
03-11-2014 4:53 PM
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If you can't borrow one from a neighbor, family member or friend then you can find corded phones available at retail stores for £5-£10.
Re: Dead line since Saturday
03-11-2014 6:14 PM
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Can the ticket be kept open or will I need to raise a new one when I return?
Thanks.
Re: Dead line since Saturday
04-11-2014 9:15 AM
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Yes, it's very likely we'll need to arrange an engineer's visit. I've escalated the ticket back to our Faults team and placed it on hold until 24/11/2014. If you return before this date you can comment on the ticket so that it releases it back to our team. If you'd like it placing on hold for longer than this date please let me know and I can sort that out for you.
Re: Dead line since Saturday
05-11-2014 12:24 PM
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Re: Dead line since Saturday
05-11-2014 1:33 PM
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- Re: Dead line since Saturday