Dead Phone Line

[#1]

Hello There
I don't use my landline much and usually just plug it in when I need it, however, it hasn't been working for months. 
Last week I bought a brand new phone and tried that, both through the dual broadband jack and direct to the socket - I get nothing. Have tried plugging in each phone and calling from my mobile, and I get nothing.
Its a bit of a problem right now as I really need to make an international phone call. 
Can anyone help?
Many Thanks...

[#2]

Hey - this is testing as an exchange fault, I raised it for you and and there's a ticket on your account to track it through. Estimated BT response time is end of the day on the 15th, I hope you have an alternate line to make that call from :s

[#3]

Hello There, Thanks for testing it, Plusnet. So what does 'raising a ticket' mean exactly? Shall I just give it a go on Weds evening?
Thank you!

[#4]

Your tickets (Questions) are here https://www.plus.net/wizard/?p=search ; Login required.

[#5]

Thanks Strat.
You can try the line if you like but 'end of day' really means 'end of day' - 23:59:59!