Daytime calls- now working from home due to Corona
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Daytime calls- now working from home due to Corona
01-04-2020 9:43 AM
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Hi there. We are now having to work at home due to Corona. But our package only includes calls after 7pm, and we will be making phonecalls 9-5.30. I'm unclear whether to upgrade our package as we don't know how long the new contract would then be? Plus it seemed a big jump, not the £5 per month I had calculated the increase to be?
Thanks, Colin.
Re: Daytime calls- now working from home due to Corona
01-04-2020 9:53 AM
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Hi, yes i have the same concern, plus because of coronavirus nobody is able to answer the customer services calls. i also want to end BTSport for now, but can't see how to do that online either. Frustrating and difficult times!!
Re: Daytime calls- now working from home due to Corona
01-04-2020 10:53 AM
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Welcome to the Forum @colinkbell & @HughLMorris
My understanding is that the call packages run month to month, so making a change won't commit you to staying with the 'Anytime' option longer than you want it. But the change - in your case the upgrade - only takes effect (at least normally) after your next bill. So calls until then will be charged as applies under your current call package.
I say normally as that is what happens when you make the change yourself on the website. But some Plusnet people can bring the change into effect earlier. But they may not see this thread, and probably would need formal authorisation from you to make the change..
Re: Daytime calls- now working from home due to Corona
01-04-2020 11:20 AM
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thanks, its just how to get there attention!!!
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