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Customer services won't reply and I need to cancel an engineer for tomorrow

mrclumsy
Not applicable
Posts: 1
Registered: ‎20-04-2015

Customer services won't reply and I need to cancel an engineer for tomorrow

Briefly, I've been unable to make outgoing calls for weeks. Long protracted correspondence and 1 ineffective repair so far. Plusnet want to send an engineer to me home, told them I couldn't do Tuesday or Thursday this week and, naturally, they arranged it for tomorrow, Tuesday. I've been trying since Thursday to cancel but they ignore all forms of communication. I need to FAX them now, can anyone assist with the number? many thanks
Andrew
1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Customer services won't reply and I need to cancel an engineer for tomorrow

Sorry to hear you weren't able to get through.
Unfortunately it's gone past the point of return so I can't cancel it now but I can confirm you won't be charged.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team