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Crackly line

happybunny
Grafter
Posts: 65
Thanks: 9
Registered: ‎17-09-2012

Crackly line

Hi Support, we have a intermittent issue with poor sound quality on calls. The voices can be heard but there is a loud crackle during th speech. The dial tone is clear and the crackle is only heard once the line rings out.
An example of this was today on an outgoing call at approx 1620 to an 01785 prefix number.
Quiet line test is clear.
Cheers, HB
3 REPLIES 3
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Crackly line

Hi happybunny,
Sorry to hear you're experiencing problems with your land line. I've created Ticket: 87392899 on your account which asks you to carry out further testing before we raise the fault to our suppliers.
happybunny
Grafter
Posts: 65
Thanks: 9
Registered: ‎17-09-2012

Re: Crackly line

Hi Linn,
I've replied to the ticket. This thread http://community.plus.net/forum/index.php/topic,128491.0.html is similar to our issue.
Is it possible that the solution to this fault has fixed our fault?
Ta HB.
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Crackly line

Hi happybunny,
Thanks for your time on the phone. As discussed, you are going to monitor the situation with your phone line and provide any updates that are applicable and we can then look into this. Fingers crossed the issue's gone away Smiley