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Crackling on Landline

Grhmeh
Dabbler
Posts: 16
Thanks: 2
Registered: ‎05-06-2017

Crackling on Landline

My phone line is crackling and has been for some time , I bought a new BT Decor 2200 phone but this has made no difference so I unpluged the BT master socket and connected to the internal socket to see if it was better, it made no difference to the crackling. I then found the plusnet line checker ,this said there was a line fault, as I checked with only the new phone connected and I could hear the crackles I can’t see that there is an internal house fault after the BT socket. Is it possible that it could be looked into please.Broadband is working fine.

3 REPLIES 3
Alex
Community Veteran
Posts: 5,479
Thanks: 914
Fixes: 12
Registered: ‎05-04-2007

Re: Crackling on Landline

Hi @Grhmeh 

Try a 17070 option 2 quiet line test too, so you can hear the noise without any dial tone.

Sounds like you are right, and there is a fault outside your property. You'd need to raise this to BT Wholesale.

You've already tried the test socket, so it will be a fault.

This has happened to me in the past. The engineer was very good and did something outside my house and got it fixed in around half an hour.

jab1
Aspiring Legend
Posts: 12,155
Thanks: 3,877
Fixes: 150
Registered: ‎24-02-2012

Re: Crackling on Landline

@Grhmeh To follow from your post and @Alex 's comment, it appears the system has picked up an external fault try checking your open questions in 'My Account' - there should be one which will have been created as a result of your action on the line checker.

John
198kHz
Seasoned Hero
Posts: 5,634
Thanks: 2,647
Fixes: 38
Registered: ‎30-07-2008

Re: Crackling on Landline

Log into the Member Centre and have a look here -

https://www.plus.net/wizard/?p=search

Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)