cancel
Showing results for 
Search instead for 
Did you mean: 

Crackling noise on phone line

dg06
Grafter
Posts: 44
Thanks: 12
Registered: ‎23-04-2014

Crackling noise on phone line

I have a bad crackling noise on my phone line. I have tried different phones and tested these in the test socket and run a quiet line test and it's still there.

 

I tried your phone troubleshooter but it's not working for me, it stops working during the line test and says oops something went wrong.

 

This is also causing lose of internet connection.

d7c6a2a2f930e987f6269d03b0123e90.png

 

Can you look into this for me. It would appear the issue started last Thursday evening.

2 REPLIES 2
Mustrum
Community Veteran
Posts: 3,071
Thanks: 787
Fixes: 73
Registered: ‎13-08-2015

Re: Crackling noise on phone line

Why not give them a ring of get onto chat and report  fault - good chance it will need an engineer to come out - and you are likely to get a quicker response that on here on a Bank Holiday weekend.

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 570
Fixes: 139
Registered: ‎22-08-2015

Re: Crackling noise on phone line

Hi there @dg06 I am sorry to hear you're having problems with your line. I can see an engineer identified and fixed a problem this morning. Please feel free to let us know if you have any further issues.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button