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Crackling landline , on hold with customer services

Stacey1
Newbie
Posts: 3
Registered: ‎05-01-2021

Crackling landline , on hold with customer services

Severe crackling on the landline, wifi dropping in and out, gone through all the troubleshooting . Trying to contact customers services for the past 4 days to no avail ! Get put on hold without speaking to a human 🙈 and left there until I give up . Any ideas on how I can speak to a human please ?
5 REPLIES 5
Baldrick1
Moderator
Moderator
Posts: 9,985
Thanks: 4,471
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Registered: ‎30-06-2016

Re: Crackling landline , on hold with customer services

@Stacey1  Welcome to the forum.

Run through this troublshooter including the links and with a bit of luck a Ticket will be automatically generated on your account  https://www.plus.net/help/phone/phone-line-troubleshooting/

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Gandalf
Community Gaffer
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Posts: 26,060
Thanks: 9,706
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Registered: ‎21-04-2017

Re: Crackling landline , on hold with customer services

Thanks for your post @Stacey1 

I'm sorry for the issues with your phone line crackling and your broadband dropping.

I've tested your line today and the tests aren't showing the cause for this, so to progress your fault we'd need to arrange an engineer visit, please could you reply to the ticket Here with when you'll be available?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Stacey1
Newbie
Posts: 3
Registered: ‎05-01-2021

Re: Crackling landline , on hold with customer services

Thanks for your help...fingers crossed we have ot sorted.
Stacey1
Newbie
Posts: 3
Registered: ‎05-01-2021

Re: Crackling landline , on hold with customer services

Hi, I'm just wondering how youve checked the line with no account details ?
I've managed to speak to someone today and hopefully the problem is getting sorted. Thanks for your time though.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,060
Thanks: 9,706
Fixes: 1,529
Registered: ‎21-04-2017

Re: Crackling landline , on hold with customer services

Thanks for getting back to me @Stacey1 

You added your account username to your forum profile upon signup to our community forums. Upon further investigation this may not have actually been your account. Sad Could you drop me a PM with your username to confirm?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet