Crackling landline , on hold with customer services
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Crackling landline , on hold with customer services
05-01-2021 3:30 PM
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Re: Crackling landline , on hold with customer services
05-01-2021 4:34 PM
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@Stacey1 Welcome to the forum.
Run through this troublshooter including the links and with a bit of luck a Ticket will be automatically generated on your account https://www.plus.net/help/phone/phone-line-troubleshooting/
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Crackling landline , on hold with customer services
06-01-2021 3:35 PM
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Thanks for your post @Stacey1
I'm sorry for the issues with your phone line crackling and your broadband dropping.
I've tested your line today and the tests aren't showing the cause for this, so to progress your fault we'd need to arrange an engineer visit, please could you reply to the ticket Here with when you'll be available?
Re: Crackling landline , on hold with customer services
06-01-2021 4:27 PM
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Re: Crackling landline , on hold with customer services
06-01-2021 4:29 PM
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I've managed to speak to someone today and hopefully the problem is getting sorted. Thanks for your time though.
Re: Crackling landline , on hold with customer services
06-01-2021 4:36 PM
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Thanks for getting back to me @Stacey1
You added your account username to your forum profile upon signup to our community forums. Upon further investigation this may not have actually been your account. Could you drop me a PM with your username to confirm?
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