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Crackling Line

FIXED
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danludlow
Rising Star
Posts: 439
Thanks: 26
Fixes: 1
Registered: ‎03-12-2014

Crackling Line

My phone line is crackling, quiet line test shows it up.

I have tried to use your phone line checking app online, it keeps comong up with "Ooops, something is wrong, please phone us" I am waiting on the phone, seems like forever.

 

Can somebody deal with this please? It needs sorting out.

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 745
Fixes: 283
Registered: ‎01-01-2012

Re: Crackling Line

Sorry to hear this.

I can see you spoke with us earlier regarding this and an engineer has been booked.

Let us know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
danludlow
Rising Star
Posts: 439
Thanks: 26
Fixes: 1
Registered: ‎03-12-2014

Re: Crackling Line

Engineer visited, turned out to be the Pole junction box in the road shared with the neighbour, an aerial platform was nearby luckily and they found the cabling hanging below the junction box rather than in it, exposed to weather. Have re-sited the junction box further down the pole and re-made connections.

Hopefully hunky-dory now.

Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 745
Fixes: 283
Registered: ‎01-01-2012

Re: Crackling Line

Fix

Glad to hear it!

Let us know if you have any further issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team