Crackle on line
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- Re: Crackle on line
Crackle on line
09-04-2020 10:52 AM
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In the last few days, I have had a loud of crackle on my landline. It is intermittent and can start before I even dial. I have tested with 2 separate phones and the problem is consistent. I tried to call customer support but was directed to the forum.
As I am also working from home and often have poor mobile reception, I would be grateful if you could confirm what can be done about this.
Jon
Re: Crackle on line
09-04-2020 11:00 AM
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Welcome to the Forum @Jonnie
Try running through the advice on the Plusnet website https://www.plus.net/help/phone/
If the suggestions for local steps don't offer a solution you will end up running the online troubleshooting at https://www.plus.net/my-account/tools/phone-troubleshooter/
If there is a problem with the line, that should report it to Openreach/Plusnet and create a ticket on your Plusnet account (not here on the Forum, at Plus.net)
Re: Crackle on line
09-04-2020 11:13 AM
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Re: Crackle on line
09-04-2020 11:41 AM
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The troubleshooter is not without problems. Apparently it can give an oops! message and still report a fault. Have a look at your account on the main Plus.net site and see if it raised what is called a ticket. I think that the link for tickets is https://www.plus.net/wizard/?p=search
If not then - and I'm sorry and I know that this is going to be disappointing - your options are limited: you could try Twitter, phoning in, or waiting until a Plusnet Staffer picks up your post here.
Re: Crackle on line
09-04-2020 8:03 PM
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Thanks for the reply. Sadly it did not raise a ticket and I am left shouting in to the void.
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