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Cost of Line Rental Saver

FIXED
Cagney1994
Rising Star
Posts: 400
Thanks: 11
Fixes: 3
Registered: ‎28-07-2013

Cost of Line Rental Saver

Hi

LRS is about to go up from 29.6.17. My current one expires on 31.7.17. If I renew now before the price increase, will I be charged the current price of £185.88 until 31.7.18?

 

Thanks in advance.

6 REPLIES 6
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Cost of Line Rental Saver

Fix

Hi @Cagney1994, that's correct. If you renew LRS before the price increase comes in to effect, you'll be purchasing it at the current rate for the 12 months following your current LRS expiring.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Cagney1994
Rising Star
Posts: 400
Thanks: 11
Fixes: 3
Registered: ‎28-07-2013

Re: Cost of Line Rental Saver

@HarryB - Brilliant. Thanks Smiley

5c1eb9d2
Newbie
Posts: 3
Registered: ‎17-01-2017

Re: Cost of Line Rental Saver

Hi Harry,

My existing LRS expires around 13-07-17 and I renewed in May @ £185.88

[CSA Removed] from Customer Service called today (16-06-17) to activate the new agreement. This is well in advance of when my old LRS is due to finish, effectively shortening the term from 12 months to 11. She was unable to confirm the period for which I was renewing. I was left with no option but to decline her 'activation' request.

Please explain. I'm confused and frustrated.

Moderator's note by Mike (Mav): CSA name removed as per Forum rules.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,351
Thanks: 9,231
Fixes: 1,481
Registered: ‎21-04-2017

Re: Cost of Line Rental Saver

Hi there,

If you pay to renew your line rental saver before the current LRS expires, then it won't begin until that ends. Effectively, your line rental saver will be queued and will auto renew after the expiry.

I hope this helps clarify things.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ITWorks
Superuser
Superuser
Posts: 2,045
Thanks: 708
Fixes: 8
Registered: ‎05-11-2008

Re: Cost of Line Rental Saver

Hi @5c1eb9d2

 

You can pay for your next 12 months of LRS up to 3 months in advance of your current LRS ending.

Once your current LRS ends. Your next 12 months (paid up front) will then commence 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

5c1eb9d2
Newbie
Posts: 3
Registered: ‎17-01-2017

Re: Cost of Line Rental Saver

Thank you for explaining that. I wish [CSA Removed] had said that and saved me all the frustration

Moderator's note by Mike (Mav): CSA name removed as per Forum rules.

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