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Cost for rerouting calls from a faulty PlusNet line to a mobile

friendinneed
Grafter
Posts: 29
Registered: 28-11-2014

Cost for rerouting calls from a faulty PlusNet line to a mobile

What is the cost for rerouting calls from a faulty PlusNet line to a mobile?
7 REPLIES
friendinneed
Grafter
Posts: 29
Registered: 28-11-2014

Re: Cost for rerouting calls from a faulty PlusNet line to a mobile

For each call it seems to be 15p setup charge and 10p per minute rounded up to the nearest minute
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Cost for rerouting calls from a faulty PlusNet line to a mobile

I'm not sure where you got those prices from but I don't think they are correct.
Have a look through https://www.plus.net/home-broadband/tariffs/line-only/ you'll need to select which package you are on, but in general it's 12p/min, but there is a £2.50 pm for having Call Divert operating.
Depending on how long you may want a Divert, and whether you really want to pay for SPAM calls, you may want to consider using the free Voicemail Service instead - see http://www.plus.net/support/phone/call_features.shtml#voicemail where you can have a customised greeting asking people to ring your mobile number.
PeeGee
Aspiring Pro
Posts: 1,090
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Registered: 05-04-2009

Re: Cost for rerouting calls from a faulty PlusNet line to a mobile

@Anotherone
Using 1571 is fine if you remember to set it up before the phone goes dead Cheesy though we don't know if that's the case with this "faulty" line Shocked
Phil
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Cost for rerouting calls from a faulty PlusNet line to a mobile

I'm aware of that but as we don't know how quickly Plusnet will resolve the issue. Plusnet can always arrange the 1571 set up and the brief message which they should do for free.They don't provide Call Divert for free as we know. And as this was a more general question, I'd answered in a general way which would apply to anyone. The fault in this case is addressed elsewhere.
friendinneed
Grafter
Posts: 29
Registered: 28-11-2014

Re: Cost for rerouting calls from a faulty PlusNet line to a mobile

Quote from: Anotherone
I'm not sure where you got those prices from but I don't think they are correct.

That was what I was quotes by Plusnet support
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Cost for rerouting calls from a faulty PlusNet line to a mobile

Well they got it wrong, was this a phone call?
friendinneed
Grafter
Posts: 29
Registered: 28-11-2014

Re: Cost for rerouting calls from a faulty PlusNet line to a mobile

Yes it was