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Cost for rerouting calls from a faulty PlusNet line to a mobile
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Cost for rerouting calls from a faulty PlusNet line to a mobile
28-11-2014 5:24 PM
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What is the cost for rerouting calls from a faulty PlusNet line to a mobile?
Message 1 of 8
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Re: Cost for rerouting calls from a faulty PlusNet line to a mobile
29-11-2014 9:20 AM
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For each call it seems to be 15p setup charge and 10p per minute rounded up to the nearest minute
Message 2 of 8
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Re: Cost for rerouting calls from a faulty PlusNet line to a mobile
29-11-2014 9:42 AM
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I'm not sure where you got those prices from but I don't think they are correct.
Have a look through https://www.plus.net/home-broadband/tariffs/line-only/ you'll need to select which package you are on, but in general it's 12p/min, but there is a £2.50 pm for having Call Divert operating.
Depending on how long you may want a Divert, and whether you really want to pay for SPAM calls, you may want to consider using the free Voicemail Service instead - see http://www.plus.net/support/phone/call_features.shtml#voicemail where you can have a customised greeting asking people to ring your mobile number.
Have a look through https://www.plus.net/home-broadband/tariffs/line-only/ you'll need to select which package you are on, but in general it's 12p/min, but there is a £2.50 pm for having Call Divert operating.
Depending on how long you may want a Divert, and whether you really want to pay for SPAM calls, you may want to consider using the free Voicemail Service instead - see http://www.plus.net/support/phone/call_features.shtml#voicemail where you can have a customised greeting asking people to ring your mobile number.
Message 3 of 8
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Re: Cost for rerouting calls from a faulty PlusNet line to a mobile
29-11-2014 9:51 AM
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@Anotherone
Using 1571 is fine if you remember to set it up before the phone goes dead though we don't know if that's the case with this "faulty" line
Phil
Using 1571 is fine if you remember to set it up before the phone goes dead though we don't know if that's the case with this "faulty" line
Phil
Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Using a TP-Link Archer VR600 modem-router.
Message 4 of 8
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Re: Cost for rerouting calls from a faulty PlusNet line to a mobile
29-11-2014 10:02 AM
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I'm aware of that but as we don't know how quickly Plusnet will resolve the issue. Plusnet can always arrange the 1571 set up and the brief message which they should do for free.They don't provide Call Divert for free as we know. And as this was a more general question, I'd answered in a general way which would apply to anyone. The fault in this case is addressed elsewhere.
Message 5 of 8
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Re: Cost for rerouting calls from a faulty PlusNet line to a mobile
01-12-2014 1:37 PM
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Quote from: Anotherone I'm not sure where you got those prices from but I don't think they are correct.
That was what I was quotes by Plusnet support
Message 6 of 8
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Re: Cost for rerouting calls from a faulty PlusNet line to a mobile
01-12-2014 5:43 PM
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Well they got it wrong, was this a phone call?
Message 7 of 8
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Re: Cost for rerouting calls from a faulty PlusNet line to a mobile
03-12-2014 10:35 AM
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Yes it was
Message 8 of 8
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