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Contacting Plus net

Ali48
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Posts: 1
Registered: ‎17-09-2018

Contacting Plus net

I am new to this and pretty sure it’s been raised before , I am unable to make or receive calls on my landline —several days now -Wi-fi sort of works off and on but not on main computer -land line phone works ok in friends house -I CANNOT GET THRU TO PLUS NET. As their chat lines are always too busy , too long a wait on phone ( which costs me a bomb on my mobile )-tried all their not very helpful suggestions -
Can’t complain unless I phone . They were pretty nifty about contacting me when I set the service up earlier this year.

Does ANYONE have an email address -????!
2 REPLIES 2
198kHz
Seasoned Hero
Posts: 5,635
Thanks: 2,647
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Registered: ‎30-07-2008

Re: Contacting Plus net


@Ali48 wrote:
 too long a wait on phone ( which costs me a bomb on my mobile )

Does ANYONE have an email address -????!

The waits can be long, but are you calling 0800 432 0200? For at least a couple of years now, 0800 numbers are free from mobiles.

Plusnet do not accept emails.

Welcome to the forum. Smiley

Murphy was an optimist
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LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
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Registered: ‎07-12-2017

Re: Contacting Plus net

Hi @Ali48, welcome to the community forums.

 

I am sorry for the issues you have had getting in touch and also for the issues with your landline.

 

I have replied to the ticket on the account, you can view this here.

 

If you let us know once you have replied, we will get this picked up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team