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Confused

greyposter
Grafter
Posts: 235
Registered: ‎27-06-2007

Confused

Plusnet say that they are taking over my line on the 4th March but just received a letter from BT.They are releasing my line on the 3rd.  Huh
28 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Confused

Hi there,
I've just checked our order system and your order has definitely been confirmed by BT Openreach for MArch 4th.
greyposter
Grafter
Posts: 235
Registered: ‎27-06-2007

Re: Confused

BT have obviously got the left and right hand syndrome.
Thanks for the infor.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Confused

Rather than start a new thread - BT advise my changeover is on the 27th Feb but PlusNet say it is the 28th
greyposter
Grafter
Posts: 235
Registered: ‎27-06-2007

Re: Confused

My wife goes away to Yorkshire on the third,so I'm not bothered about the phone but it's odd that BT have given us both the wrong date.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Confused

Maybe they mean that you have service with them until the end of the 3rd, with your new service due to start with us the day after?
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Confused

as sum 1 forgot its a leap year Huh
greyposter
Grafter
Posts: 235
Registered: ‎27-06-2007

Re: Confused

Good answer,pity BT couldn't be clearer.Many households are so dependent on their phone and dont need this confustion.
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Confused

Just checked on my transfer as well.
Email from PlusNet said 25th Feb but letter, to hand, from BT says 22nd Feb 2008 in bold type.
greyposter
Grafter
Posts: 235
Registered: ‎27-06-2007

Re: Confused

3 days is a big gap  Shocked
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Confused

Just think you could get three days free phoning  Grin
greyposter
Grafter
Posts: 235
Registered: ‎27-06-2007

Re: Confused

My wife would enjoy that.
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Confused

Quote from: Oldjim
Just think you could get three days free phoning  Grin

Problem with being old is less people around to phone - already had free weekend UK calls from BT.
Fortunately it's not a problem  Smiley
greyposter
Grafter
Posts: 235
Registered: ‎27-06-2007

Re: Confused

I had a look at my BT phone account just now and it confirmed my transfer date.Sorry to start a topic when I only had  to look.  Embarrassed
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Confused

Looking online I can still see this:-
Your next bill is due on 18 May 2008