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Confused

Grafter
Posts: 235
Registered: ‎27-06-2007

Confused

Plusnet say that they are taking over my line on the 4th March but just received a letter from BT.They are releasing my line on the 3rd.  Huh
28 REPLIES 28
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Confused

Hi there,
I've just checked our order system and your order has definitely been confirmed by BT Openreach for MArch 4th.
Grafter
Posts: 235
Registered: ‎27-06-2007

Re: Confused

BT have obviously got the left and right hand syndrome.
Thanks for the infor.
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 62
Registered: ‎15-06-2007

Re: Confused

Rather than start a new thread - BT advise my changeover is on the 27th Feb but PlusNet say it is the 28th
Grafter
Posts: 235
Registered: ‎27-06-2007

Re: Confused

My wife goes away to Yorkshire on the third,so I'm not bothered about the phone but it's odd that BT have given us both the wrong date.
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Confused

Maybe they mean that you have service with them until the end of the 3rd, with your new service due to start with us the day after?
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Confused

as sum 1 forgot its a leap year Huh
Grafter
Posts: 235
Registered: ‎27-06-2007

Re: Confused

Good answer,pity BT couldn't be clearer.Many households are so dependent on their phone and dont need this confustion.
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Confused

Just checked on my transfer as well.
Email from PlusNet said 25th Feb but letter, to hand, from BT says 22nd Feb 2008 in bold type.
Grafter
Posts: 235
Registered: ‎27-06-2007

Re: Confused

3 days is a big gap  Shocked
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 62
Registered: ‎15-06-2007

Re: Confused

Just think you could get three days free phoning  Grin
Grafter
Posts: 235
Registered: ‎27-06-2007

Re: Confused

My wife would enjoy that.
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Confused

Quote from: Oldjim
Just think you could get three days free phoning  Grin

Problem with being old is less people around to phone - already had free weekend UK calls from BT.
Fortunately it's not a problem  Smiley
Grafter
Posts: 235
Registered: ‎27-06-2007

Re: Confused

I had a look at my BT phone account just now and it confirmed my transfer date.Sorry to start a topic when I only had  to look.  Embarrassed
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Confused

Looking online I can still see this:-
Your next bill is due on 18 May 2008